Modules / Customer Support
Customer Support
Tickets, SLAs and a knowledge base — support that sees the same customer record as sales and billing.
ConnectedShares one live data model with every module
What you can do
What Customer Support does
- Tickets, agents & teams
- SLA policies
- Knowledge base
- Canned responses
- Automations & CSAT reports
How it connects
Tickets link to the same customers as Sales and CRM, so context follows the conversation.
AI & automation
Automations triage and route tickets; advisors summarize a customer's history before you pick up the thread.
Works well with
Related modules
Because they share one data model, these light up together.