Customer Support
Tickets, SLAs and a knowledge base — support that sees the same customer record as sales and billing.
Overview
A help-desk that sees the same customer record as Sales and billing: tickets, SLAs, teams, a knowledge base and canned responses. Automations triage and route tickets, and advisors can summarise a customer’s history before you pick up the thread.
Capabilities
Built to do the real work.
Tickets, agents & teams
Organise support with queues, teams and clear ownership.
SLA policies
Define response and resolution targets and track them automatically.
Knowledge base
Publish help articles and reuse canned responses for speed and consistency.
CSAT & reports
Measure satisfaction and support performance out of the box.
What you can do
What Customer Support does
- Tickets, agents & teams
- SLA policies
- Knowledge base
- Canned responses
- Automations & CSAT reports
Tickets link to the same customers as Sales and CRM, so context follows the conversation.
Automations triage and route tickets; advisors summarize a customer's history before you pick up the thread.
How it works
From event to outcome, automatically.
Receive
A ticket arrives and links to the shared customer record.
Triage
Automations classify and route it to the right team.
Resolve
Agents answer with knowledge-base and canned responses.
Learn
CSAT and SLA reports show where to improve.
Works well with
Related modules
Because they share one data model, these light up together.
Questions